Refund policy
Return & Refund Policy
At Optifume, we are committed to ensuring your shopping experience is smooth and worry-free. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
Returns
We accept returns under the following conditions:
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Eligibility:
- Products must be returned within 30 days of delivery. You can request an extra extension of up to 7 days during public holidays and Easter.
- Items should be unused or slightly used, in their original packaging, and in the same condition as delivered.
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Non-Returnable Items:
- Items that have been damaged by the customer.
- Products labeled as "Final Sale" or those purchased during special promotions (unless defective).
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Return Process:
- Reach out to us via WhatsApp at +92 300-2032616 or email at optifume@gmail.com with your order number and return request.
- Once approved, we’ll guide you on the next steps and arrange a pickup if required.
Refunds
Refunds will be issued in the following scenarios:
- If you receive a defective or incorrect item.
- Upon successful return and inspection of the item.
Refund Methods:
- Refunds for online payments will be processed back to the original payment method within 7–14 business days.
- For Cash on Delivery (COD) orders, refunds will be issued as store credit or product replacement.
Exchange Policy
If you wish to exchange your product for a different size, color, or variation, please contact us. Exchanges are subject to product availability and must meet the return conditions.
Important Notes
- Cash on Delivery Policy: For COD orders, please verify the product upon delivery using our Open → Check → Pay feature.
- Optifume reserves the right to decline returns that do not meet the above conditions.
For further assistance:
📧 Email: optifume@gmail.com
📱 WhatsApp: +92 300-2032616 (WhatsApp Only)
Your satisfaction is our priority! Thank you for choosing Optifume.